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Audio Script
Man: Hello, can you help me? I bought this computer under warranty last year, and I am here to have it repaired.
Woman: I'm sorry but we don't handle warranties at this store. You need to mail your computer and warranty, along with a detailed list of the problem, back to the manufacturer.
Man: Oh, that's terrible. I took time off work to come here and get this taken care of.
Woman: I'm sorry, sir, but that's store policy. I suggest you send it from the post office across the street. It should only take a few weeks to be repaired.
Quiz Answers
Answer key for Question #68, Question #69, Question #70.
Man: Hello, can you help me? I bought this computer under warranty last year, and I am here to have it repaired.
Woman: I'm sorry but we don't handle warranties at this store. You need to mail your computer and warranty, along with a detailed list of the problem, back to the manufacturer.
Man: Oh, that's terrible. I took time off work to come here and get this taken care of.
Woman: I'm sorry, sir, but that's store policy. I suggest you send it from the post office across the street. It should only take a few weeks to be repaired.
Words & Phrases
warranty: under protection, guarantee
That computer comes with a one-year warranty.
manufacturer: The company that makes a product.
We sent the television to the manufacturer to be repaired.
store policy: guidelines or rules used by an organization
It is store policy not to give refunds without a receipt.
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